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If You’re Still “Testing AI,” You’re Already Behind Most organizations tell me the same thing when I ask: “We’re experimenting with AI.” It sounds responsible. Measured. Safe. It’s not a strategy. AI is already influencing hiring decisions, funding allocations, risk assessments, customer communications, and operational workflows — whether leadership has formalized it or not.… Continue reading If You’re Still “Testing AI,” You’re Already Behind
Nonprofits Are Already Using AI — Most Just Aren’t Governing It Artificial intelligence (AI) is already transforming the nonprofit sector, from chatbots that handle donor inquiries to predictive analytics that forecast fundraising trends. But many organizations are missing a critical step: actively governing their use of AI to ensure it aligns with their mission and… Continue reading Nonprofits Are Already Using AI — Most Just Aren’t Governing It
Who Is Governing AI in Your Nonprofit? As a nonprofit leader, you’re already juggling a million priorities. But with the rapid rise of artificial intelligence (AI), there’s a new challenge emerging that requires your attention: ensuring your organization is prepared to responsibly navigate the AI landscape. Failing to get ahead of this issue could put… Continue reading Who Is Governing AI in Your Nonprofit?
What If You Were Named AI Accountability Officer Tomorrow? What If You Were Named AI Accountability Officer Tomorrow? Not in theory. Not in a policy document. Starting tomorrow. Your first meeting is on Monday. What do you actually do? Most organizations reach for paperwork first — policies, committees, risk statements. But accountability isn’t a document.… Continue reading What If You Were Named AI Accountability Officer Tomorrow?
Who Is Accountable When AI Makes a Decision? Who Is Accountable When AI Makes a Decision? Not who built the model. Not who trained it. Not who sold the software. Who owns the decision? AI is now influencing hiring, loan approvals, benefits eligibility, medical triage, fraud detection, and performance evaluations. And in many organizations, no… Continue reading Who Is Accountable When AI Makes a Decision?
Last week I reviewed three AI initiatives. Last week I reviewed three AI initiatives. All three had funding. All three had capable teams. All three had executive visibility. Only one will likely succeed. The difference wasn’t the model. It wasn’t the data platform. It wasn’t the vendor. It was whether they had done Phase Zero.… Continue reading Last week I reviewed three AI initiatives. All three had funding…
Wrong Algorithm? Or Wrong Problem? Wrong Algorithm? Or Wrong Problem? Last month, a startup showed me their customer churn model. 93% accuracy. Clean dashboard. Executives loved the demo. It sat unused for four months. Why? They built a classifier when what they actually needed was a priority queue. The model could say “this customer will… Continue reading Wrong Algorithm? Or Wrong Problem? Last month, a startup showed me their customer churn model.
Working With Agentic AI (Part 2): What Broke First — and Why That Matters Working With Agentic AI (Part 2): What Broke First — and Why That Matters Last week, our team shipped the first version of an agentic, multi-tool AI system to about a dozen testers. The big question wasn’t “did it work?”—it was:… Continue reading Working With Agentic AI (Part 2): What Broke First — and Why That Matters
“We’re starting our AI journey by adding a chatbot.” “We’re starting our AI journey by adding a chatbot.” I hear this a lot. From a StAIR-Ready™ lens, that statement says more than most leaders realize. A chatbot is not an AI strategy. It’s a delivery choice. When an organization starts with a chatbot, they’re implicitly… Continue reading “We’re starting our AI journey by adding a chatbot.” I hear this a lot.
CPMAI in the Real World: What It Actually Looks Like on Modern Projects CPMAI in the Real World: What It Actually Looks Like on Modern Projects I’m often asked how CPMAI shows up in real projects—not in theory, but in day-to-day delivery. Here’s the honest answer: most of my work over the past 2–3 years… Continue reading CPMAI in the Real World: What It Actually Looks Like on Modern Projects
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