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Who Is Accountable When AI Makes a Decision? Who Is Accountable When AI Makes a Decision? Not who built the model. Not who trained it. Not who sold the software. Who owns the decision? AI is now influencing hiring, loan approvals, benefits eligibility, medical triage, fraud detection, and performance evaluations. And in many organizations, no… Continue reading Who Is Accountable When AI Makes a Decision?
Last week I reviewed three AI initiatives. Last week I reviewed three AI initiatives. All three had funding. All three had capable teams. All three had executive visibility. Only one will likely succeed. The difference wasn’t the model. It wasn’t the data platform. It wasn’t the vendor. It was whether they had done Phase Zero.… Continue reading Last week I reviewed three AI initiatives. All three had funding…
Wrong Algorithm? Or Wrong Problem? Wrong Algorithm? Or Wrong Problem? Last month, a startup showed me their customer churn model. 93% accuracy. Clean dashboard. Executives loved the demo. It sat unused for four months. Why? They built a classifier when what they actually needed was a priority queue. The model could say “this customer will… Continue reading Wrong Algorithm? Or Wrong Problem? Last month, a startup showed me their customer churn model.
Working With Agentic AI (Part 2): What Broke First — and Why That Matters Working With Agentic AI (Part 2): What Broke First — and Why That Matters Last week, our team shipped the first version of an agentic, multi-tool AI system to about a dozen testers. The big question wasn’t “did it work?”—it was:… Continue reading Working With Agentic AI (Part 2): What Broke First — and Why That Matters
“We’re starting our AI journey by adding a chatbot.” “We’re starting our AI journey by adding a chatbot.” I hear this a lot. From a StAIR-Ready™ lens, that statement says more than most leaders realize. A chatbot is not an AI strategy. It’s a delivery choice. When an organization starts with a chatbot, they’re implicitly… Continue reading “We’re starting our AI journey by adding a chatbot.” I hear this a lot.
CPMAI in the Real World: What It Actually Looks Like on Modern Projects CPMAI in the Real World: What It Actually Looks Like on Modern Projects I’m often asked how CPMAI shows up in real projects—not in theory, but in day-to-day delivery. Here’s the honest answer: most of my work over the past 2–3 years… Continue reading CPMAI in the Real World: What It Actually Looks Like on Modern Projects
Last week, I talked about the quiet risk of AI summarization. Today, let’s talk about what that risk actually costs. Last week, I talked about the quiet risk of AI summarization. Today, let’s talk about what that risk actually costs. AI isn’t just summarizing your information. It’s quietly replacing your judgment. The moment you let… Continue reading Last week, I talked about the quiet risk of AI summarization…
AI Readiness starts with a difficult truth: Not every business problem requires an AI solution. AI Readiness starts with a difficult truth: Not every business problem requires an AI solution. It sounds obvious, but skipping this realization is one of the most expensive AI strategy mistakes I see. Organizations often rush to deploy generative AI… Continue reading AI Readiness starts with a difficult truth: Not every business problem requires an AI solution
The Quiet Risk of AI Summarization The Quiet Risk of AI Summarization AI summarization is a productivity trap. It looks helpful until you realize what is missing. In a high-stakes setting, an office used AI to summarize a detailed letter to a public official. The scan-friendly summary was dangerous. The AI stripped out three material… Continue reading The Quiet Risk of AI Summarization AI summarization is a productivity trap…
The biggest gap between AI success in startups vs. enterprises isn’t the technology. It’s permission. The biggest gap between AI success in startups vs. enterprises isn’t the technology. It’s permission. This image captures the real reason AI succeeds in startups and stalls in enterprises: the permission gap. Startups vs. Enterprises: The Permission Gap Startups pass… Continue reading The biggest gap between AI success in startups vs. enterprises isn’t the technology…
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